Registered Support Organizations
Operational guidance for organizations providing statutory support to SSW(i) workers on behalf of accepting employers.
Core responsibilities
A registered support organization implements the outsourced SSW(i) support plan, keeps evidence and shares material information with the accepting organization. The employer remains responsible for employment and residence-related obligations.
Ten support areas
- Advance guidance
- Arrival and departure transportation
- Housing and contract assistance
- Daily-life orientation
- Support for public procedures
- Japanese learning opportunities
- Consultation and complaint handling
- Interaction with Japanese residents
- Job-change assistance in qualifying cases
- Regular interviews and necessary reporting
Operational controls
| Area | Minimum control |
|---|---|
| Language | Document the language the worker sufficiently understands |
| Records | Retain dates, participants, content and outcomes |
| Incidents | Escalate safety, labor and residence issues promptly |
| Notifications | Maintain owners, triggers and deadlines |
| Registration | Monitor validity, changes and renewal deadlines |
A registered support organization is for SSW(i). It is distinct from a supervising support organization under the ESD program.